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Frequently Asked Questions

What is PuriLens Solution? Can I use other solutions?
Natural PuriLens Solution is a pH-balanced, sterile, liquid solution that does not contain any chemicals, preservatives, or enzymes. It is specifically designed to work with the PuriLens Unit.

The effectiveness of other products with the PuriLens Unit has not been demonstrated or clinically tested. Using any product other than PuriLens Solution in the unit may affect the device performance and will void the warranty.

How do I use PuriLens Solution in the new unit?
Fill the clear cleaning chamber to the bottom of the raised ring just below the cap threads with PuriLens Solution. With normal usage, a 4-ounce bottle of PuriLens Solution should last approximately one week.

How much does it cost to maintain lenses with a PuriLens System?
After the initial purchase of the PuriLens System, with normal usage, PuriLens Solution costs about 15% less to use than multipurpose solution brands.

The PuriLens System is about half the cost of a typical hydrogen peroxide or other multi-step system.

How can I order the PuriLens System?
The PuriLens System can be ordered directly from PuriLens/The Lifestyle Co., Inc. via this website or by calling toll free 1-877-PUR-LENS (1 877 787 5367). Eye care specialists should contact PuriLens/The Lifestyle Co., Inc. for an office demonstration unit.

How can I try the PuriLens System?
PuriLens offers a risk-free trial for you to evaluate the benefits of the PuriLens System. Simply order PuriLens System and Solution to try with your patients. If your patients don't like the System, return it to us, and we will replace the system or credit your account.

My PuriLens unit is forming a yellow to reddish brown color on the inside of the plastic around the bulb and on the top of the lens basket. What causes this, and is it normal?
Yellow to reddish brown discoloration of the plastic is normal. The UV light that disinfects your lenses causes the discoloration. It will not hurt the performance of the system nor will the UV light affect your contact lenses. Your lenses are shielded by the unique PuriLens basket and are not directly exposed to the UV light. Your contact lenses will come out crystal clear, clean and disinfected after every use.

To clean any build-up of discolored solution residue, moisten a soft cloth or cotton swab with PuriLens Solution and gently wipe the area to remove it.

My PuriLens unit does not start when I place the top on it. What should I do?
If the light does not come on immediately, check the cord to be sure that it is firmly plugged into both the wall and the back of the PuriLens unit. Then remove the top from the unit and replace it on the base of the unit. The light should now be lit. Placing the top on the unit starts the unit. The correct sequence in using the system is:

  1. Plug converter into the wall plug.
  2. Plug cord into back of converter.
  3. Place top on unit to activate.
Unit may not start or may not run the full 13 to 15 minute cycle if the top is placed on the unit first and the converter is then plugged into the wall plug. If the light does not come on after two or three attempts, following the above sequence, please call PuriLens Customer Service at 1-877-PUR-LENS (1-877-787-5367).

How long should the PuriLens System run?
The System was designed for one complete cycle to run from 13 to 16 minutes. The average time is 15 minutes.

My lenses don't seem to be getting clean. What should I do?
Make sure that you are filling the chamber with PuriLens Solution 1/8" above the Lens holder or up to the threads on the side of the chamber and make sure that you are using fresh PuriLens Solution.

If your lenses still are not being cleaned sufficiently, you may be a heavy depositor and may need to manually rub your lenses with PuriLens Solution once a week. Our Clinical studies showed that 96% of consumers experienced clean and clear lenses with the PuriLens System. However, 4% of consumers (heavy depositors) needed to manually rub their lenses with PuriLens Solution once a week.

The PuriLens System seems noisy. Is this normal?
The PuriLens System may make a little noise or vibrate to the touch, but if the noise seems excessive try the following:
  1. Make sure the lens holder is sitting in the notches of the chamber.
  2. Make sure that the lens baskets are snapped shut.
  3. Place the lens holder in the alternate notches of the chamber.
    4. If these steps do not reduce the noise, please contact PuriLens/The Lifestyle Co., Inc. at 1-877-787-5367.
Can the PuriLens System be used overseas?
Yes it can. If you are traveling overseas don't rely on standard power converter, only use the PuriLens 220-volt power adapter. It can be ordered by calling PuriLens/The Lifestyle Co., Inc. at 1-877-787-5367.

There are specks of material rolling around in the light bulb or the bulb is discolored. Is this normal?
Yes, both are normal.

How does the PuriLens lifetime Warranty work?
The PuriLens System comes with a 90-day limited warranty against faulty materials and workmanship. This warranty does not include damage to the product resulting from accident, misuse, improper installation, or operation.

The PuriLens warranty will be extended for life provided that your patients you use only Purilens solution in the unit.

For more information or to order, please contact us toll-free at:

In the United States:
The LifeStyle Company, Inc.
1800 Route 34 North
Wall Township.NJ 07719
(877) PUR-LENS
(877) 787-5367
(732) 681-0814 (fax)

Email: LENSES@LifeStyleCompany.com

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