Frequently Asked Questions
What
is PuriLens Solution? Can I use other solutions?
Natural PuriLens Solution is a pH-balanced, sterile, liquid solution that does
not contain any chemicals, preservatives, or enzymes. It is specifically designed
to work with the PuriLens Unit.
The effectiveness of other products with the PuriLens Unit has not been demonstrated
or clinically tested. Using any product other than PuriLens Solution in the unit
may affect the device performance and will void the warranty.
How do I use PuriLens Solution in
the new unit?
Fill the clear cleaning chamber to the bottom of the raised ring just below the
cap threads with PuriLens Solution. With normal usage, a 4-ounce bottle of PuriLens
Solution should last approximately one week.
How much does it cost to maintain
lenses with a PuriLens System?
After the initial purchase of the PuriLens System, with normal usage, PuriLens
Solution costs about 15% less to use than multipurpose solution brands.
The PuriLens System is about half the cost of a typical hydrogen peroxide or other
multi-step system.
How can I order the PuriLens System?
The PuriLens System is available through eye care specialists in the United States
or directly from PuriLens, Inc. Eye care specialists should contact
PuriLens, Inc. for an office demonstration unit.
I like what the PuriLens System
has to offer, but I'm not sure I want to change to a new contact lens care system.
How can I try it?
PuriLens offers a risk-free two-week trial period for you to evaluate the benefits
of the PuriLens System. Simply order a PuriLens unit and solution. If you don't
like it, return it to us in two weeks, or to the eye care professional where you
purchased it, and you will not be charged for the system.
My PuriLens unit is forming a yellow
to reddish brown color on the inside of the plastic around the bulb and on the
top of the lens basket. What causes this, and is it normal?
Yellow to reddish brown discoloration of the plastic is normal. The UV light that
disinfects your lenses causes the discoloration. It will not hurt the performance
of the system nor will the UV light affect your contact lenses. Your lenses are
shielded by the unique PuriLens basket and are not directly exposed to the UV
light. Your contact lenses will come out crystal clear, clean and disinfected
after every use.
To clean any build-up of discolored solution residue, moisten a soft cloth or
cotton swab with PuriLens Solution and gently wipe the area to remove it.
My PuriLens unit does not start
when I place the top on it. What should I do?
If the light does not come on immediately, check the cord to be sure that it is
firmly plugged into both the wall and the back of the PuriLens unit. Then remove
the top from the unit and replace it on the base of the unit. The light should
now be lit. Placing the top on the unit starts the unit. The correct sequence
in using the system is:
- Plug converter into the wall plug.
- Plug converter cord into back of unit.
- Place top on unit to activate.
How long should the PuriLens System run?
The System was designed for one complete cycle to run from 13 to 16 minutes. The average time is 15 minutes.
My lenses don't seem to be getting clean. What should I do?
Make sure that you are filling the chamber with PuriLens Solution 1/8" above the Lens holder or up to the threads on the side of the chamber and make sure that you are using fresh PuriLens Solution.
If your lenses still are not being cleaned sufficiently, you may be a heavy depositor and may need to manually rub your lenses with PuriLens Solution once a week. Our Clinical studies showed that 96% of consumers experienced clean and clear lenses with the PuriLens System. However, 4% of consumers (heavy depositors) needed to manually rub their lenses with PuriLens Solution once a week.
The PuriLens System seems noisy. Is this normal?
The PuriLens System may make a little noise or vibrate to the touch, but if the noise seems excessive try the following:
- Make sure the lens holder is sitting in the notches of the chamber.
- Make sure that the lens baskets are snapped shut.
- Place the lens holder in the alternate notches of the chamber. If these steps do not reduce the noise, please contact PuriLens at 1-877-787-5367.
Yes, you can. If you are traveling overseas don't rely on standard power converter, only use the PuriLens 220-volt power adapter. It can be ordered by calling PuriLens at
1-877-787-5367.
There are specks of material rolling around in the light bulb or the bulb is discolored. Is this normal?
Yes, both are normal.
How does the PuriLens lifetime Warranty work?
The PuriLens System comes with a 90-day limited warranty against faulty materials and workmanship. This warranty does not include damage to the product resulting from accident, misuse, improper installation, or operation.
The PuriLens warranty will be extended for life provided that you:
- Purchase PuriLens Solution from an authorized PuriLens reseller.
- Use only PuriLens Solution in your PuriLens System.
Your warranty will be extended for 90 days for each purchase of one-dozen (3-month supply) of PuriLens Solution. If the product should become defective within the warranty period, it will be repaired or replaced, free of charge, at the company's option. The consumer's sole remedy shall be such repair or replacement as is expressly provided above, and the company shall in no event be liable for any incidental or consequential damages arising out of the use or inability to use this product for any purpose whatsoever. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific rights. You may also have other rights.
For more information, the name of an eye care specialist near you who carries
the PuriLens System, or to order, please contact us toll-free at:
In the United States:
The LifeStyle Company, Inc./Purilens
1800 Route 34 North Ste 401
Wall, NJ 07719
(877) PUR-LENS
(877) 787-5367
(732) 972-9205 (fax)
E-mail: LENSES@LifeStyleCompany.com